Privacy Policy

1. Overview

At LuxHide ("we", "us", or "our"), operating at https://www.luxhideofficial.com and our checkout portal https://shop.luxhideofficial.com, we respect your privacy and are committed to protecting personal information provided to us by customers, B2B manufacturing clients, and website visitors.

2. Information We Collect

• Contact details: Name, business name, email address, phone/WhatsApp number, delivery address, and billing address.
• Inquiry & Project Details: Custom product sketches, tech packs, dimensions, volume requirements, and branding files.
• Transactional Records: Proforma invoices, order IDs, bank wire confirmations (note: we do not collect or store credit card numbers as we utilize direct bank transfers).
• Technical Usage: IP addresses, browser types, and standard access logs collected automatically to maintain website stability and security.

3. How We Use Your Information

We process your information exclusively for legitimate business and fulfillment purposes:

• To review, quote, and produce sample or bulk leather goods orders.
• To process international export shipments, generate commercial invoices, and provide courier tracking.
• To communicate directly regarding order statuses, design approvals, or customer service queries.
• We do never sell, rent, or trade your contact or business data to third-party marketing brokers.

4. Data Sharing & Service Providers

Your information is shared only with essential operational partners necessary to deliver your goods:

• Logistics Couriers & Freight Carriers: (e.g., DHL Express, FedEx, freight forwarders) to execute physical delivery.
• Customs Authorities: Mandated export and import declarations as required by international trade law.

5. Data Retention & Your Rights

We retain order records for the duration required by corporate tax, accounting, and export compliance standards. You retain the right to request access to, correction of, or deletion of your personal records at any time by contacting our privacy officer at luxhide.official@gmail.com.

6. Contact Information

For any questions regarding this policy or our data practices:

LuxHide Leather Goods
Sialkot, Punjab, Pakistan
Email: luxhide.official@gmail.com
WhatsApp: +92 328 8368604